BOOKING APPOINTMENTS: Appointments can be booked on this site, via text message or by calling the shop. Your appointment is not valid until your deposit has been made.
CONFIRMATION: You will receive a confirmation message 12-72 hours prior to your scheduled appointment. It is your responsibility to confirm at least 12 hours prior to scheduled appointment. If you fail to respond (confirm or cancel), your appointment is automatically cancelled. In turn, you automatically loose any deposit(s) made and it is NOT transferable for a different day.
ARRIVAL TIME: Please arrive to your appointment at least 5-15 minutes prior to the scheduled time. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be cancelled or shortened in order to keep on schedule.
LATE ARRIVAL POLICY: All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you are still required to pay full price. If a client is more than 15 minutes late, I may require that the appointment be rescheduled, and it will be considered a cancellation. I regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when my schedule allows it, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with advanced notification of late arrival.
REFUND POLICY: Due to the nature of my services, there are no refunds, or exchanges on services, prepaid services, packages, gift certificates, or purchased products at any time. THERE ARE NO REFUNDS FOR DEPOSITS MADE TO SECURE APPOINTMENTS IF YOU ARE A NO SHOW, MORE THAN 15 MINUTES LATE FOR YOUR SCHEDULED APPOINTMENT WHICH RESULT IN A RESCHEDULE OR CANCEL WITHOUT 24 HOUR NOTICE…… NO EXCEPTIONS.
PRIVACY & RIGHT OF REFUSAL POLICY: I will not give or sell your information to a third party. Client data is stored in a secured electronic database for your protection. Also, I reserve the right to refuse service to anyone for reasons we deem necessary.